Responsible Gaming
at 500tk — Your Wellbeing Comes First
500tk is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We provide practical tools, clear guidance, and direct support to help you stay in full control of your gaming activity at all times.
Our Promise to Players
A Platform Built on Responsible Principles
At 500tk, gambling is meant to be an entertaining leisure activity — nothing more. We believe every player in Bangladesh deserves access to clear information, reliable protection tools, and compassionate support if their relationship with gambling ever becomes a concern. Our responsible gaming framework is not an afterthought; it is embedded into the core of how we operate.
Deposit Limits
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is active, it cannot be increased for 24 hours, giving you meaningful time to reflect before adjusting your boundaries.
Time-Out Feature
Need a short break? Activate a Time-Out for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you will not receive any promotional communications from 500tk.
Self-Exclusion
If you need a longer break from gambling, self-exclusion closes your account for a minimum of 6 months. Self-exclusion is permanent for the chosen period and cannot be reversed once activated — this is by design, to protect you.
Loss Limits
Define a maximum loss threshold per day, week, or month. Once your loss limit is reached, 500tk will automatically suspend betting activity for the remainder of the period, even if your account balance still has funds available.
Reality Checks
Enable periodic on-screen reminders that display your session duration and net gaming result. Reality checks can be set to appear every 15, 30, or 60 minutes, helping you stay grounded during longer play sessions.
Dedicated Support
Our responsible gaming support team is available around the clock via live chat. If you or someone you know is struggling with gambling-related issues, our trained agents can guide you to the right tools and resources without judgment.
Important Notice for All 500tk Players
Gambling should always be an enjoyable form of entertainment, not a way to earn money, escape problems, or cope with stress. If gambling is negatively affecting your finances, relationships, or mental health, please use the tools on this page or contact our support team immediately. Help is available 24 hours a day, 7 days a week.
Player Protection Tools
Take Control — On Your Terms
All responsible gaming tools are available directly within your 500tk account dashboard, free of charge, and take effect immediately upon activation. No waiting periods, no hidden steps.
Deposit Limit
Cap the total amount you can deposit in a given period. Available in daily, weekly, and monthly configurations. Reductions take effect instantly; increases require a 24-hour cooling-off window.
Time-Out
Temporarily suspend access to your account for a short defined period: 1 day, 2 days, 7 days, or 30 days. All pending withdrawals are unaffected. Your account resumes automatically at the end of the period.
Self-Exclusion
Close your account for 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account cannot be accessed, and no marketing messages will be sent. Remaining balances are returned to your verified withdrawal method.
Activity Statement
Download a full statement of your gaming activity for any period — including all deposits, withdrawals, bets placed, game results, and net profit/loss figures — to help you review your real spending pattern.
How to Access These Tools
All responsible gaming tools are located under Account Settings > Responsible Gaming in your 500tk dashboard. You can also access them by contacting our 24/7 live support team, who can activate any tool on your behalf immediately upon request.
Instant Activation Guarantee
Every protective tool — including self-exclusion — takes effect the moment you activate it. There is no delay, no confirmation window beyond your initial action, and no way for you to reverse a self-exclusion during the chosen period. This is intentional and in your best interest.
Age Verification Policy
Protecting Young People in Bangladesh
500tk enforces a strict minimum age of 21 years for all platform users. This is not simply a checkbox on a registration form — every account undergoes identity verification (KYC) before any withdrawal can be processed. Where our verification systems flag a potential underage user, the account is immediately suspended pending a full document review.
We strongly encourage parents and guardians in Bangladesh to use parental control software to prevent minors from accessing online gambling platforms. Tools such as device-level restrictions and browser-level content filtering are effective first lines of defence.
If you have reason to believe a minor has registered an account on 500tk — whether a family member, neighbour, or anyone else — please contact our support team at [email protected] immediately. We treat every underage gambling report as a high-priority incident and will act without delay.
Know Your Habits
Are You Gambling Responsibly?
Honest self-reflection is the first and most important step. Read through the questions below. If you answer "yes" to two or more of them, we encourage you to reach out to our support team or activate one of our protective tools today.
If You Answered Yes to Any of These Questions
You are not alone — and reaching out is a sign of strength, not weakness. Please contact our responsible gaming support team via live chat, or activate a time-out or self-exclusion immediately from your account settings. Early action makes a meaningful difference. We are here to help, not to judge.
Getting Help
What to Do If You Need Support
Reaching out for help with a gambling problem takes courage. Whether you feel your gambling is becoming a concern or you simply want to talk things through, 500tk's support team is trained to listen, assist, and connect you with the right tools — without pressure and without judgment.
If you are in Bangladesh and gambling has become a significant concern for you or your family, professional counselling and mental health support services are available in Dhaka and other major cities. Your local healthcare provider is a good first point of contact for referrals.
Contact Our Responsible Gaming Team
Live chat is available 24/7 on the 500tk platform. Email us at [email protected] with the subject line "Responsible Gaming Request" and our dedicated team will respond within 24 hours (Bangladesh Standard Time, UTC+6).
Recognise and Acknowledge
The first step is acknowledging that gambling may have become more than entertainment. Use the self-assessment questions above as a starting point. Honest reflection — even if difficult — is the foundation of positive change.
Use a Protective Tool Immediately
Log in to your 500tk account and navigate to Account Settings > Responsible Gaming. Activate a deposit limit, time-out, or self-exclusion based on what feels right for your situation. These tools take effect instantly.
Talk to Our Support Team
Open the live chat on 500tk and let our team know you need responsible gaming assistance. Our agents are trained to handle these conversations with sensitivity and will guide you through available options at no pressure.
Seek Professional Guidance
If gambling has seriously affected your finances, relationships, or health, speaking with a qualified counsellor or mental health professional in Bangladesh is strongly recommended. Your GP or local health centre can provide referrals.
Involve Trusted People
Confiding in a trusted family member or close friend — whether in Dhaka, Chittagong, Sylhet, or your home city — can provide crucial emotional support. You do not have to navigate this alone, and the people who care about you want to help.
Play Smart
Golden Rules of Responsible Gambling
Following a few core principles can make a significant difference to how you experience gaming on 500tk — keeping it fun, controlled, and within your means at all times.
Only Gamble What You Can Afford to Lose
Set a strict entertainment budget before you start. Never use money allocated for rent, food, bKash savings, or family expenses. Treat your gambling budget exactly as you would any other discretionary leisure spend.
Set Time Limits Before You Play
Decide how long you will play before you begin — and stick to it. Use the built-in reality check feature on 500tk to receive regular reminders of your session duration. Longer sessions increase the risk of impulsive decisions.
Never Chase Your Losses
Chasing losses is one of the most common warning signs of problem gambling. Accept that losses are part of the game, take a break, and revisit your session with a clear head at another time — never increase bets in an attempt to recover.
Do Not Gamble When Emotional
Avoid gambling when you are angry, stressed, anxious, lonely, or under the influence of alcohol. Emotional states impair decision-making and lead to higher-risk bets. Gambling should be engaged with from a place of calm and clarity.
Understand the Odds
All casino games and sports bets have a built-in mathematical advantage for the house. There is no system, strategy, or pattern that guarantees a win. Approach every session with realistic expectations and enjoy it as entertainment.
Take Regular Breaks
Step away from your screen regularly — even during a winning session. Regular breaks maintain perspective, reduce fatigue-driven decision-making, and ensure gaming remains a controlled and enjoyable part of your leisure time.
Continue Exploring 500tk
Play Confidently on Bangladesh's Trusted Casino
Your safety and wellbeing are our top priorities. Explore our full range of games and features knowing that 500tk has your back with industry-leading player protection tools available at all times.