500tk Frequently
Asked Questions

Creating a 500tk account takes less than two minutes. Visit the 500tk Login page, click the registration option, and fill in your name, mobile number, preferred username, and password. You must be at least 21 years old and a resident of Bangladesh to register. Once submitted, a verification code is sent to your mobile number to confirm your identity.

500tk requires a valid government-issued photo ID for KYC verification. Accepted documents include a National ID (NID) card, passport, or driving licence. You will also need to submit a selfie holding your ID and, in some cases, a recent utility bill or bank statement as proof of address. KYC is mandatory before any withdrawal is processed.

To log in to 500tk, visit the 500tk Login page and enter your registered username or mobile number along with your password. If you have forgotten your password, use the 'Forgot Password' option to reset it via a code sent to your registered mobile number. For security, 500tk recommends enabling two-factor authentication on your account.

No. 500tk strictly permits only one account per person, per household, and per device. Operating multiple accounts is a violation of our Terms and Conditions and will result in the permanent closure of all associated accounts and forfeiture of any pending balances. If you have accidentally created a duplicate, contact our support team immediately to resolve the situation.

To permanently close your 500tk account, contact our support team via live chat or email at [email protected]. Before closure, ensure all pending withdrawals are processed. If you are closing your account for responsible gaming reasons, we recommend using the self-exclusion tool instead, which suspends access for a defined period and prevents any marketing contact during that time.

500tk offers betting across a wide range of sports with a strong focus on cricket, including BPL (Bangladesh Premier League), IPL, T20 World Cup, and international matches featuring the Bangladesh Tigers. Football, kabaddi, tennis, basketball, and hockey are also available. Markets include match winner, top batsman, total runs, over/under, and in-play live betting with real-time odds updates.

500tk follows standard cricket betting rules for BPL markets. A match must complete a minimum number of overs (as defined per market rules) for bets to stand. In the event of a rain delay or match abandonment, 500tk applies DLS method outcomes where applicable, and voided markets are settled as returns. Full BPL betting rules are available in the Terms and Conditions section.

Yes. All live casino games on 500tk are provided by certified international studios including Evolution Gaming and Ezugi, whose Random Number Generators (RNGs) are independently audited for fairness. 500tk operates on an SSL-encrypted platform to protect all game data and financial transactions. You can verify game outcomes through the session history in your account dashboard.

Yes. 500tk is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open your mobile browser, navigate to 500tk, and log in to access the full range of slots, live casino tables, and sports betting markets. The mobile experience matches the desktop version in both features and performance.

Return to Player (RTP) percentages on 500tk slots vary by game and provider. Most slots from Pragmatic Play, NetEnt, and Microgaming available on 500tk carry RTPs between 94% and 97%. Individual game RTPs are disclosed in each game's information panel. Higher RTP games statistically return more to players over time, though short-term outcomes depend entirely on variance and the RNG.

500tk is a safe and reliable platform that uses 256-bit SSL encryption to protect all user data and financial transactions. Account security features include two-factor authentication, login attempt monitoring, and automatic session timeout. All financial transactions are processed through established Bangladesh mobile banking channels including bKash, Nagad, and Rocket, which provide additional layers of transaction verification.

The minimum age to register and play on 500tk is 21 years old. This applies to all players in Bangladesh without exception. Age verification is conducted during the KYC process, and any account found to belong to a person under 21 will be immediately suspended and permanently closed. 500tk takes underage gambling prevention seriously and encourages parents to use device-level content controls.

To self-exclude from 500tk, go to Account Settings, select Responsible Gaming, and choose the self-exclusion option. You can select a period of 6 months, 1 year, 2 years, or permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. Any remaining balance will be returned to your verified withdrawal method. You can also request self-exclusion directly through our 24/7 live chat support team.

Deposit limits on 500tk can be set from Account Settings under the Responsible Gaming section. You can define daily, weekly, or monthly limits in BDT. Reductions to your deposit limit take effect immediately. Increases to an existing limit are subject to a mandatory 24-hour cooling-off period before they activate, giving you time to reconsider. There is no fee or restriction on using these tools.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, 500tk urges you to act immediately. Log in and activate a time-out or self-exclusion from Account Settings, or contact our 24/7 support team via live chat to have a protective tool applied on your behalf. All responsible gaming requests are handled confidentially. Seeking help early is the most effective step you can take.